Because of that your mobile is not able to work. My device was out of warranty but after several complaints Asus HQ approved and agreed for a swap handset against my defective handset. For the past 1 week I feel handicapped without smart phone and all my works are stuck. flash with android 9 pie here is logo Operation : Flash Checking for existing devices...Not Found Turn Off phone, hold Vol UP + Vol DOWN and insert USB cable. Due to non-solution of the above mobile problem, I am getting very upset and the company is not providing me any information related to the mobile. People still wandering the road and wrking as usual, however the road is not as crowded as before the pandemic. Affected users were reporting the issue on Reddit and Asus’ community forms. Finally it's a deadlock. This really pissed me off. Someone also suggested it previously and I think it's the only solution now. After the device vibrates, release power key (keep holding volume down key) to enter recovery mode. bro my phn is out of warranty and i am facing kind of issue . But its necesary to understand whats the differnce between softbrick and hardbrick.so asusual in softbrick phone will be normal in fastboot mode or droidboot mode or recovery mode, but in case of hard brick phone will not show any option of recovery mode and some time it will also not open in fastboot mode. for repair they quoted me 80% of actual cost of phone...Really..?? What all i tried are: 1) When i try to Restart, it shuts down after showing asus logo. so how do we need to approach the service center ? This may caused by some kind of timeouts added in the firmware by Asus to make the customer visit to the service. Guyz Im also facing the same problem from april end. I think these guys are trying to get service cost that they almost all the users ended up with warrenty period. Hey Folks, Ran a bit of trouble with my new Zenfone 2 , got it just a couple of days ago and a system update seems to have messed up. Cara Flash Asus ZenFone 3 Max (ZC520TL) - Tutorial yang kami gunakan untuk mengatasi masalah bootloop di Asus ZenFone 3 Max_X008D (ZC520TL) yaitu pada saat di nyalakan Asus ZenFone 3 Max (ZC520TL) tidak bisa masuk kemenu utama atau stuck di logo Asus. Yes, my Zenfone Max Pro M2 device plagued with the boot-loop issue and it got stuck with Asus logo after a recent FOTA update. Tentu jika mengalami hal demikian anda tidak bisa menggunakan Smartphone untuk berbagai keperluan. Ya this issue made me sleepless... VPN in phone. I I too face this same issue on my max pro m2. I brought phone for 13,700 INR and the repair is costing me ~ 11,000 INR. Local mobile guy not able to restore it. Asus Zenfone Max Pro M2 stuck on asus logo suddenly. C'on bro this wouldn't be a solution. The phone froze half way through the update process and I had to turn it off (ran out of patience) and when I booted it up it just loads up to the ASUS logo and stays there for eternity. Im having the same problem also. A quick gist of the matter is, after installing the March update (16.2017.2002.073), many Max Pro M2 units have been stuck at the ASUS logo screen and won’t boot up. Unfortunately, I cant find any asus service centre here. I am also facing same issue with my mobile and I tried visiting the service centre but they are not promising of complete problem fix . Firmware Version: Dont Know. I am also facing the same issue suddenly and mobile screen stuck at "ASUS" logo. If you cannot normally enter the system after you restart the device, send your device to local service center for further examination and check. We need to wait till lockdown lift unfortunately it's keep extending. I have also given my phone to local service center to fix this and he also could not fix this unless boot loader unlocked. https://zentalk.asus.com/en/discussion/comment/74334#Comment_74334, https://zentalk.asus.com/en/discussion/comment/70889#Comment_70889, https://zentalk.asus.com/en/discussion/comment/74477#Comment_74477, https://zentalk.asus.com/en/discussion/comment/74339#Comment_74339, https://zentalk.asus.com/en/discussion/comment/74720#Comment_74720, https://zentalk.asus.com/en/discussion/comment/75183#Comment_75183, https://zentalk.asus.com/en/discussion/comment/75228#Comment_75228, https://zentalk.asus.com/en/discussion/comment/75338#Comment_75338, https://zentalk.asus.com/en/discussion/comment/75452#Comment_75452, https://zentalk.asus.com/en/discussion/comment/75450#Comment_75450. No second option. So the repair costs will be around 10 K. I regret buying this brand as there is no point in spending 10k for repairing. My hometown did not even have any strict lockdown. It's difficult to wait till over lock down. So please do something as earlier as possible and come up with solution. If your Zenfone 2 is bricked and stops rebooting or gets stuck at boot logo or leads to force close errors, then you can fix these issues by simply reinstalling the … well, follow my tutorial step by step, But before flashing your Asus please recognize your SKU, Firmware, devices number & Model in a way… No official from Asus has answered to this and I think they will not take any responsibility for this issue. Please tell us some basic information before asking for help: Model Name:ZB630KL. Why this is happening??? April 7. in ZenFone Max Pro Series. I think these guys are trying to get service cost that they almost all the users ended up with warrenty period. Solution must have to be on my hand. User time is lost.... Can you calculate the value of time and Data... Can you give it back... Got Switched off and Stuck on Asus without any intervention. I am also facing the same issue with my Max PRO M2. The phone got switchoff suddenly and now I am trying to on , its getting stuck at Asus logo and if trying to reboot it , it stuck there also. Tech team, please suggest any other solution to fix this? Asus says the stuck while booting issue on the Max Pro M2 is being looked into. Consumer name Raj Kumar Atela. https://zentalk.asus.com/en/discussion/comment/95615#Comment_95615, https://zentalk.asus.com/en/discussion/comment/100696#Comment_100696, https://zentalk.asus.com/en/discussion/comment/102126#Comment_102126, https://zentalk.asus.com/en/discussion/comment/95619#Comment_95619, https://zentalk.asus.com/en/discussion/comment/100455#Comment_100455, https://zentalk.asus.com/en/discussion/comment/97578#Comment_97578, https://zentalk.asus.com/en/discussion/comment/71011#Comment_71011, https://zentalk.asus.com/en/discussion/comment/70623#Comment_70623, https://zentalk.asus.com/en/discussion/comment/70666#Comment_70666, https://zentalk.asus.com/en/discussion/comment/70566#Comment_70566. Oleh karena itu saya akan membagi tips, bagaimana memperbaiki smartphone asus zenfone 2 Z008 bootloop. since the bootlock is locked,we can't flash ROM by ourself, And yes service centre is the only solution. Jika anda mengalami bootloop pada handphone asus Z008. When I spoke to the company again, they said that the mobile update has spoiled the software, so we will be provided free servicing by the company 1 time. ===== I have an Asus Zenfone Max Pro M1 device. Asus ZenFone Max Pro M2 owners whose units were affected by the bootloop issue triggered after the update to build.073 are receiving replacement units from the company, at least according to reports doing rounds on the interwebs. Tried to flash my phone amount of times but failed because of bootloader locked. I have searched alot, the only solution would be replacing it with a new or maybe replacing it's motherboard. If you want to get involved, click one of these buttons! I am also facing the same issue after the last update ! 2. I saw many blogs and comments/reviews on ecom websites many people having the same issue... please if anyboday has found any trick to solve this issue without replacing motherboard pls contact me on... [email protected]. The company was unable to meet the conditions of Asus Company's customers and was told by the company to provide Android 10 updates, but no updates were made available by the company on time. 1. Unexpectedly phone got shut down automatically. Frequency of Occurrence:From sunday onwards. Firmware Version:Latest .73. If you can get into the Recovery Menu then you can try to use the option "Install from micro sd". The phone just suddenly went restart and stuck at ASUS logo. While that time batery percentage is 50%. I am having max pro m2 phone and my phone is now stuck in booting. © ASUSTeK Computer Inc. All rights reserved. this is very simple and easy to apply. I bought this mobile on 26.12.2018. It's really helpful if Asus technical team could suggest something to fix this. Facing the same issue for the past 10 days, don't know how log have to live without my phone. You have to wait till lockdown is lifted. Service center wouldn't be a solution. I can still move around the city. Also I tried to boot into recovery, but it booted into CSC FASTBOOT making me unable to reset also. It's really bad luck for all of us. That's why they did something on the last update and turned this kind of problems. Fun Event! However, I gave it to Service center and now they are claiming the mother board is damaged. Please help me to blow up this issue in Indonesia. I have tried to use the recovery mode Volume Down+Power. 1. Yang hanya keluar logo asus saja.. Cara ini bisa dilakukan untuk pertolongan pertama. I demand that either Asus provide me a new mobile or give me my money, if both of them cannot do Asus then I will have to make a complaint against Asus in the Consumer Forum and I will also request all those who Mobile Asus is stuck on people, they can also come forward and complain so that we can get back our hard earned money. Model Name: Asus Zenfone Max Pro M1. Some phones may need Special Boot Cable or TestPoint for EDL mode. Also the battery is showing different percentage in the same time some time batery details is not available on the settings icon. 2b) if phone try to switch on but only android logo, and then ASUS … Not moving ahead from asus logo in both conditions. It looks like you're new here. I am also facing the problem of Asus logo and Asus is not resolving any of our problems, I am going to file a case in the consumer forum very soon and you should come forward and do the case. Update 2 (June 8) An update that was rolled out for Zenfone Max Pro M2 has caused boot loop issues that requires replacement of the motherboard. Asus support team really useless and in future I will never buy any Asus products for sure. On 18th of April 2020, I was busy working on web regarding my duty. my phone is also facing the same problem can u please help me and provide the procedure to solve my problem. So what to do even service centre is not assuring . apakah ada cara untuk menghubungi pihak asus? I think our phone are trash now. Therefore, the Consumer Forum, Government of India, is sincerely requested that after taking action against the Asus Company, my and customers' money should be returned by the Asus Company. Any suggestion or idea how to factory reset the phone and to get back the phone in working condition. After that my complaint was filed on 21/07/2020. I said okay this way I was called every time and every time I got the same thing. It gets stuck on usb is kind of common problems of asus.... For service even i told them about their failure: ZB630KL asus ’ community.... Get into the recovery mode volume Down+Power now i stuck with this issue last update and turned this kind timeouts! Anyone from asus corp Read this, please give me explanation why treatment is different???! Facing kind of problems have tried to use the option `` Install from micro sd '' this down! My phn is out of warranty and i am also facing the same issue my... 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